GreyZone Medical Advocacy Services

Diagnostic Road Map & Care Advocacy

Diagnostic road map is designed for clients experiencing unexplained symptoms. Whether you are underdiagnosed or lack a diagnosis entirely, we are prepared to support you every step of the way. We undertake an in depth review of your medical records and conduct further discussions with you to understand what has been done already and where you would benefit of going next. GreyZone works with a network of board-certified providers, which includes expert diagnosticians, experienced specialists, alternative care providers, nutritionists, medical massage practitioners, and other hand-picked professionals. We strive to connect you with an interdisciplinary care team that understands your story, symptoms, and health goals. As we assemble your team, GreyZone staff also push to obtain all medical records, especially past diagnostics which may prove invaluable to your new providers. As diagnostics and treatment continue, we track health-related changes to monitor your progress. Please note that GreyZone does not provide direct medical care and cannot guarantee a diagnosis. Rather, our mission is to improve your chances of success through detailed medical review, purposeful care management, and coordination with a strong provider team.

Complex Care Advocacy

Care advocacy, Coordination & Management is best suited for clients with complex and continuing medical needs as well as those who lack family advocates to accompany them at their physician visits. GreyZone works to create individualized health goals and care management plans with a special emphasis on patient priorities and continuity of care. Based on your needs, we are available to coordinate appointments, provide physician visit support, and conduct medical scribing. In addition to scheduling visits and facilitating transportation to medical appointments, GreyZone prepares a patient agenda and a post-visit summary before and after every meeting. During fast-paced physician visits, the agenda ensures that your concerns are addressed. Our primary goal is to facilitate communication between you and your provider, whether that means transcribing what is said, summarizing patient wishes and symptoms, or pushing key issues. After appointments, we review what was said and help to translate medical jargon. We also provide you with a post-visit summary, which includes patient education materials as well as an organized synopsis of diagnostic and treatment options laid out by your provider. Moreover, we regularly check-in with you to monitor your progress and advocate for appropriate care with your providers.

Medical Records Organization

Medical Record Organization, monitoring and collection is available as a stand-alone service and as part of the Diagnostic Road Map above. If you have a complex medical history or are struggling to obtain records on your own, we are happy to help. GreyZone is equipped to retrieve records from disparate hospital systems and organize them into a clear health timeline for your convenience. We identify key records, tie them to current diagnoses, and create folders for physician specialists. For current clients, GreyZone monitors records continuously and updates our system to include full medical histories. We are also equipped to prepare patient summaries and detailed medication lists for new providers, which are updated continuously. These documents are invaluable if your care is spread across multiple medical systems. They are also extremely useful if your records are in the hundreds or thousands of pages where it becomes impossible for a new provider to go through and extract important information.

Research Consulting Services

Research consulting services are available for clients who come to GreyZone with a specific condition or treatment in mind. We also offer them to clients who are already receiving long-term medical advocacy services from GreyZone. In the past, we have helped clients identify clinical trials, pursue second opinions, and explore alternative treatment options. We support you in making informed decisions that fully account for current standards of care or upcoming technologies and interventions that may be suitable in your case. We review medical literature, survey providers and other professionals as needed, scour published news outlets, and mine patient communities and organizations to find what could be available for you. Our process typically concludes with a written report of key findings, which contains a GreyZone recommendation based on quantitative data and expert opinions. For clients who select this service, our goal is to give you the full picture of treatment risks, costs, outcomes, and availability. We also offer this service to organizations and agencies, please contact us for more information.

Ad-Hoc Advocacy Consultations

Ad-Hoc Advocacy Consultations are available for people who typically manage their own care, and like to check in from time to time on specific advocacy issues. This short-term service is best suited for clients who are seeking a brief consultation or check-in with their GreyZone team from time to time on a specific request and for those that do not require long-term services. We offer Ad-Hoc 60-minute visits with a Care Advocate and our Physician Consultant for a flat fee or Ad-Hoc Care Advocate only consultations, depending on your needs. We provide ideas for new avenues to pursue or guidance on healthcare system navigation and self-advocacy. These services are available to GreyZone clients who have concluded the 90-min Comprehensive Assessment or past long-term clients.